THE LOWEST RATES POSSIBLE – We guarantee you will get the best publicly available rate on our website.
THE MOST FLEXIBLE CANCELLATION TERMS – You can cancel directly with us up to 24 hours prior to arrival without penalty charges, except for all advanced purchase rates and prepayment rates.
NO HIDDEN COSTS, BOOKING OR SERVICE FEES – Many travel sites charge extra fees for bookings; we do not.
PRIORITY CONSIDERATION FOR ROOM REQUESTS – Talk to us directly to receive the best Serwir experience.
KNOWLEDGEABLE AND DEDICATED SERWIR RESERVATION SPECIALISTS – Our professional Reservations team will provide you with a personalised service and ensure we take care of your. If you have any questions, we are ready to assist you 24 hours a day.
Hotel Serwir' “Best Rate Guarantee” applies only to rates available to the general public.
Please note you will first need to make your reservation through our website before you can submit a claim. All claims need to be made via email with the procedure outlined below.
If you find a lower publicly available rate for Hotel Serwir, on a competing website within 2 hours of booking your hotel room for the same room type, dates, rate payment requirements (e.g. full prepayment requirement) and restrictions, simply read the information below on how to make a claim.
Upon verification of your claim, Hotel Serwir will honour the rate for the nights for which the lower rate was found.
Rooms on the other website must be bookable on the Internet at the time of verification.
Please forward the reservation confirmation email you received from Hotel Serwir together with the following information:
Your full name
Your reservation number
Your arrival date
The number of room nights our reservation is for
A print screen of the web site where the lower rate is available and the website address
Please send this information to firstname.lastname@example.org